REFUND POLICY

At Printfolio, we strive to ensure your satisfaction with every purchase. If you're not completely happy with your order, we're here to help. For defective or damaged products, we offer a full refund or replacement. If you've changed your mind about a purchase, you can return it within 5 days of delivery for a refund or exchange, provided the product is in its original condition with all tags and packaging intact. If we've made an error with your order, we'll gladly provide a full refund or replacement.

Criteria Requirements

To initiate a refund, please contact us at connect@printfolio with your order number and reason for return. We'll guide you through the process and ensure your refund is processed within 2 days of receiving the returned product. Please note that customized products may not be eligible for refunds or exchanges, depending on the nature of the customization. In some cases, we may offer store credit instead of a refund. If you have any questions or concerns about our refund policy, don't hesitate to reach out to us. We're committed to making things right and ensuring your shopping experience with us is smooth and enjoyable.

Outcome

Please note, we believe in providing the best quality products and services to our clients. This has been our preference and motivation in starting and continuing Printfolio from all these years. We will continue the same. We understand that sometimes our customers may not be able to submit a proof. In those case, we will validate internally and do the best for you.